Customer Tech Support and Resources
Support and Resources Library
Technical Support Hub:
EEG Customer Support
Get the free Go-To Guide For EEG CPT Codes
Here you will find How-To Guides, Patient Information Sheets, Video overviews and more that relate to Lifelines Neuro’s EEG products and software.
To find what you’re looking for:
- Use the “Search” field, to search for a specific product
- Use the “Category” dropdown to find all documents relating to a specific product
- Use the “Tag” dropdown to find a list of document types, like How To Guides, Checklists etc.
- Use the “Reset” button to clear your search
Above the library listing we will post the very latest updates and/or additions so that you can see what’s changed.
If you need further help using our EEG equipment or software, please contact our U.S.-based Customer Experience Team by calling 1-866-889-6505 Monday through Friday, 8:30am – 5:00pm Eastern Time
Outside these hours, you may also contact us by email at support@lifelinesneuro.com. However, it may take up to 48 hours for a response.
Latest Additions
Instructions For Use
To access our Instructions For Use (IFU), please use the “Visit Our Resources” button and provide your email address to access our current and previous IFUs.
| Image | Title | Categories | Tags | Link | hf:doc_categories | hf:doc_tags |
|---|---|---|---|---|---|---|
 | Trackit Solo User Manual | Trackit Solo | Product Overviews, User Manual | trackit_solo | product_overviews user-manual | |
 | Cybernet Battery Maintenance | Misc | How To Guides | misc | how_to_guides | |
 | T4A Battery Management | Trackit T4A | How To Guides | trackit_t4a | how_to_guides | |
| Trackit Solo Overview | Trackit Solo | Product Overviews | trackit_solo | product_overviews | |
 | Trackit T4A Overview | Trackit T4A | Product Overviews | trackit_t4a | product_overviews | |
 | Lifelines R40 Overview | Lifelines R40 | Product Overviews | lifelines_r40 | product_overviews | |
 | Trackit Plus Software Overview | Trackit Plus | Product Overviews | trackit_plus | product_overviews | |
 | iEEG Software Overview | iEEG | Product Overviews | ieeg | product_overviews | |
 | Trackit Mk3 Overview | Trackit Mk3 | Product Overviews | trackit_mk3 | product_overviews | |
 | Trackit T4 Overview | Trackit T4 | Product Overviews | trackit_t4 | product_overviews | |
 | Trackit F Overview | Trackit F | Product Overviews | trackit_f | product_overviews | |
 | Trackit V Overview | Trackit V | Product Overviews | trackit_v | product_overviews | |
| Changes to SD Cards | Trackit T4A | Updates | trackit_t4a | updates | |
| T4A Firmware Updates Overview | Trackit T4A | Updates | trackit_t4a | updates | |
| Trackit Plus Updates | Trackit Plus | Updates | trackit_plus | updates | |
| Trackit T4A Firmware Update | Trackit T4A | Videos | trackit_t4a | videos | |
| File Manager T4A and Trackit Plus | Trackit Plus, Trackit T4A | Videos | trackit_plus trackit_t4a | videos | |
| Trackit Plus Lockscreen | Trackit Plus, Trackit T4A | Videos | trackit_plus trackit_t4a | videos | |
| Trackit Solo Patient Instruction Sheet | Trackit Solo | Patient Instruction Sheets | trackit_solo | patient_instruction_sheets | |
| Trackit Mk3 Patient Instruction Sheet | Trackit Mk3 | Patient Instruction Sheets | trackit_mk3 | patient_instruction_sheets | |
| Trackit T4A Patient Instruction Sheet | Trackit T4A | Patient Instruction Sheets | trackit_t4a | patient_instruction_sheets | |
| Trackit Plus Dual Recording Training | Trackit Plus | Checklists | trackit_plus | checklist | |
| Trackit Plus Mk3 Wizard Training | Trackit Mk3, Trackit Plus | Checklists | trackit_mk3 trackit_plus | checklist | |
| Neonatal Skincare Best Practice Guide | Misc | Best Practice Guides | misc | best_practice_guides | |
| Trackit Mk3 Best Practice Guide | Trackit Mk3 | Best Practice Guides | trackit_mk3 | best_practice_guides | |
| Trackit T4A Best Practice Guide | Trackit T4A | Best Practice Guides | trackit_t4a | best_practice_guides | |
| Trackit V Best Practice Guide | Trackit V | Best Practice Guides | trackit_v | best_practice_guides | |
| Trackit F Best Practice Guide | Trackit F | Best Practice Guides | trackit_f | best_practice_guides | |
| Trackit Mk3 Quick Start Guide | Trackit Mk3 | Quick Start Guides | trackit_mk3 | quick_start_guides | |
| R40 Quick Start Guide | Lifelines R40 | Quick Start Guides | lifelines_r40 | quick_start_guides | |
| Trackit T4A Quick Start Guide | Trackit T4A | Quick Start Guides | trackit_t4a | quick_start_guides | |
| Trackit V Quick Start Guide | Trackit V | Quick Start Guides | trackit_v | quick_start_guides | |
| Trackit F Quick Start Guide | Trackit F | Quick Start Guides | trackit_f | quick_start_guides | |
| Additional Program Options | Trackit Plus | How To Guides | trackit_plus | how_to_guides | |
| Dual Camera Feature | Trackit Plus | How To Guides | trackit_plus | how_to_guides | |
| New Events Logged Feature | Trackit Plus | How To Guides | trackit_plus | how_to_guides | |
| Lockscreen Feature | Trackit Plus | How To Guides | trackit_plus | how_to_guides | |
| CF Card Specification | Trackit Mk3 | How To Guides | trackit_mk3 | how_to_guides | |
| Set Up File TSU | Trackit Plus | How To Guides | trackit_plus | how_to_guides | |
| Montage Creation | Trackit Plus | How To Guides | trackit_plus | how_to_guides | |
| Trackit Solo Quick Start Guide | Trackit Solo | Quick Start Guides | trackit_solo | quick_start_guides | |
| 2 Factor Authentication Options | iEEG | ieeg | |||
 | Automated Email | |||||
 | Change Password | |||||
 | Documents Tab | |||||
 | Download PDF vs Word | |||||
 | Event List | |||||
 | Export Exam | |||||
 | Filter Patient List | |||||
 | Log In Info | |||||
 | Open Exam | |||||
 | Patient Card | |||||
 | Preview Report | |||||
 | Properties Tab | |||||
 | Publish Report | |||||
 | Review EEG & Video | |||||
 | Review or Retrieve | |||||
 | Screen Calibration | |||||
 | Upload Signature | |||||
 | US Physician Toggle | |||||
 | Login Guide |
How-to-guides
T4A and Trackit Plus: Video Demonstrations of New Features
T4A and Trackit Plus Updates
How-to-guides
Best practices guides
Training Checklists
Product videos
Incereb Neon Instructions for Use
Trackit T4A Battery Management
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